AU Steroid Shop Refund and Return Policy

At AU Steroid Shop, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, please review our refund and return policy below.

1. Eligibility for Returns and Refunds
– Eligible Items: Products must be unused, unopened, and in original packaging.
– Time Frame: Requests for refunds or returns must be made within 14 days of receipt of the item.
– Non-Eligible Items: Certain items, such as sealed or custom products, may not be eligible for return or refund. Please check product-specific policies.

2. How to Initiate a Return
– Contact our support team at info@austeroidshop.com.au with your order number and reason for return.
– Our team will guide you through the return process and provide a Return Authorization (RA) number if applicable.
– Returned items must be shipped back to us within 7 days of approval, using a trackable shipping method.

3. Refund Process
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 5-7 business days.
– Shipping fees are non-refundable unless the return is due to our error or damaged goods.

4. Damaged or Incorrect Items
– If you receive a damaged, defective, or incorrect product, please contact us immediately within 7 days of receipt with photos.
– We will resolve the issue by replacing the item or issuing a refund, including any applicable shipping costs.

5. Non-Returnable Items
– Items that have been used, opened, or tampered with cannot be returned or refunded.
– For health and safety reasons, certain products are final sale.

6. Cancellations
– Orders can be canceled within 24 hours of placement for a full refund.
– After that period, cancellations may not be possible if the order has already been shipped.

7. Changes to This Policy
– We reserve the right to update this Refund and Return Policy periodically. Any changes will be posted on this page with the latest effective date.

Contact Us
If you have any questions or need assistance, please contact our support team at info@austeroidshop.com.au. We are here to help!